FAQ
Frequently Asked Questions
About the Product
Q: What does the AuraLift™ Pro do?
A: It combines EMS microcurrent, 7-color LED photon therapy, and 45°C warm compress to lift sagging skin, reduce fine lines and wrinkles, firm the jawline, and rejuvenate the neck and eye area.
Q: How soon will I see results?
A: Many customers notice an immediate lifting and firming effect after the first use. For best results, use consistently for 4–8 weeks, 5–10 minutes daily.
Q: Is it safe to use around the eyes?
A: Yes. The device is designed for use on the face, neck, and eye contour area. Avoid placing directly on the eyeball. Use the LED mode (not EMS) near the eyes for best results.
Q: What are the 7 LED colors for?
A: Red — anti-aging & collagen boost | Blue — acne & blemish control | Green — even skin tone | Yellow — brightening | Purple — lymphatic drainage | Cyan — soothing | White — skin rejuvenation
Q: How often should I use it?
A: We recommend 5–10 minutes daily or 3–5 times per week for best results.
Orders & Shipping
Q: How long does shipping take?
A: Orders typically arrive within 7–14 business days for US customers, and 10–25 business days internationally. You’ll receive a tracking number once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all orders, worldwide.
Q: Can I track my order?
A: Yes. You’ll receive a tracking link via email once your order is dispatched.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-Day Money-Back Guarantee. If you’re not satisfied, email support@auraliftbeauty.com within 30 days of receiving your order.
Q: My item arrived damaged — what do I do?
A: Email us at support@auraliftbeauty.com with photos within 7 days. We’ll send a free replacement or issue a full refund.
Still have questions? Contact us at support@auraliftbeauty.com and we’ll get back to you within 24 hours.